IUKL Library

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Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

by Feinberg, Richard, 1950- | Ruyter, Ko de | Bennington, Lynne | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

by Feinberg, Richard, 1950- | Ruyter, Ko de | Bennington, Lynne | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

by Feinberg, Richard, 1950- | Ruyter, Ko de | Bennington, Lynne | ProQuest (Firm).

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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