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Managing the customer experience : a measurement-based approach / Morris Wilburn.

by Wilburn, Morris, 1953- [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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No cover image available
Managing the customer experience : a measurement-based approach / Morris Wilburn.

by Wilburn, Morris, 1953- [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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