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A guide to service desk concepts / Donna Knapp

by Knapp, Donna, author.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston, MA : Course Technology, Cengage Learning, c2014Availability: Items available for reference: IUKL Library [Call number: HF5415.5 Kna] (1).
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Bring your own devices (BYOD) survival guide [electronic resource] / Jessica Keyes.

by Keyes, Jessica, 1950- | ProQuest (Firm).

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Boca Raton, Fla. : Taylor & Francis, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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