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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
by Heskett, James L. Material type: Book Publisher: New York : Dryden Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Hes] (1).
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Customer satisfaction: case study of Az-Zahrah islamic medical center.
by Sare'ah Sanib. Material type: Book Publisher: Bangi : KLIUC, 2001Availability: Items available for reference: IUKL Library [Call number: HF5415.335 Sar] (1).
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Customer Satisfaction : Case Study of Apollo Medical Center.
by Thenmoli A/P Karmegrom. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, March, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 002] (1).
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The customers satisfaction : Burger King.
by Arnieza Bt Shukri. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 004] (1).
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Customer Satisfaction : Analysis of Customer Satisfaction at Marrybrown Family Restaurant.
by Rini Kartini Bt. Rahizad | Mohamad Habibiulah B. Yusof. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2006Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2006. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2006 004] (2).
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Customers Satisfaction Towards The Services By McDonalds.
by Md Edhir Bin Md Eusof. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2007Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2007. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 006] (1).
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Customer Satisfaction Level Towards the Kuala Lumpur Infrastructure University College (KLIUC)Cafeteria.
by Mohanaraani A/p Munisamy. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 007] (1).
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Customer Satisfaction Level Towards the (Kliuc) Cafeteria.
by Nantha Kumar A/P Rathanantha Devan. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2006Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2006. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2006 010] (1).
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Customer Satisfaction Level Towards the Kuala Lumpur Infrastructure University Collage (Kliuc) Cafeteria.
by Mohanaraani A/p Munisamy. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 016] (1).
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Customers Satisfaction on Service Quality of Air Asia Company.
by Dian Sazli Bin Baharuddin | Mohd Fakhrozi Bin Marjali. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2007Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2007. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2007 004] (1).
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Customer Satisfaction on Kl Monorail Service.
by Mohd Nazli Bin Mohd Ghazali. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2004Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2004. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2004 010] (1).
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The influence of social media upon brand image: The perceptions of customers in selected fast food outlets in Klang Valley-Malaysia/ by Mahir Tahrir Salih
by Salih, Mahir Tahrir. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang: Infrastructure University Kuala Lumpur, 2014Availability: Items available for reference: IUKL Library [Call number: YHF 5 2014 002] (1).
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Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships / Naresh K. Malhotra, Can Uslay, and Ahmet Bayraktar.
by Malhotra, Naresh K [author.] | Uslay, Can, 1973- [author.] | Bayraktar, Ahmet [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Malaysia Healthcare Tourism : Accreditation, Service Quality, Satisfaction and Loyalty Mohammad Azimian, Habibah@Norehan Haron, Abu Bakar Abdul Hamid
by Mohammad Azimian | Habibah@Norehan Haron | Abu Bakar Abdul Hamid. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Singapore ; Malaysia : Partridge, ©2020Availability: Items available for loan: IUKL Library [Call number: G155.8 Moh] (1).
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BRAND LOYALTY IN BANGLADESH CUSTOMER SATISFACTION, BRAND TRUST, SOCIAL MEDIA USAGE IN ELECTRONIC HOME APPLIANCES / Dr. Md. Uzir Hossain Uzir, Professor Dr. Abu Bakar Abdul Hamid, Dr. Ts. Dr. Ahmad Shaharudin Abdul Latiff and Israq Jerin.
by Md. Uzir Hossain Uzir | Abu Bakar Abdul Hamid | Ahmad Shaharudin Abdul Latiff | Israq Jerin. Material type: Book; Format:
print
; Literary form:
Not fiction
Singapore ; Malaysia : Partridge, ©2021Availability: Items available for loan: IUKL Library [Call number: HF5415.13 Uzir] (2).
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