IUKL Library

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Going lean [electronic resource] : busting barriers to patient flow / Amy C. Smith, Robert Barry, Clifford E. Brubaker.

by Smith, Amy C, 1964- | Barry, Robert, 1938 Dec. 29- | Brubaker, Cliff | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Health Administration Press, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Our present complaint [electronic resource] : American medicine, then and now / Charles E. Rosenberg.

by Rosenberg, Charles E | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Assessing satisfaction in health and long term care [electronic resource] : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, Scott M. Geron.

by Applebaum, Robert | Geron, Scott, 1952- | Straker, Jane K | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : Springer, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Going lean [electronic resource] : busting barriers to patient flow / Amy C. Smith, Robert Barry, Clifford E. Brubaker.

by Smith, Amy C, 1964- | Barry, Robert, 1938 Dec. 29- | Brubaker, Cliff | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Health Administration Press, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird.

by Baird, Kristin [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: San Francisco : Chicago : Jossey-Bass ; Health Forum, [2000]Copyright date: �2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Consumer-centric healthcare [electronic resource] : opportunities and challenges for providers / Colin B. Konschak and Lindsey P. Jarrell.

by Konschak, Colin B | Jarrell, Lindsey B | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, Ill. : Health Administration Press, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Doctor-patient interaction [electronic resource] / edited by Walburga von Raffler-Engel.

by Von Raffler-Engel, Walburga, 1920-2009 | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Amsterdam ; Philadelphia : J. Benjamins Pub. Co., 1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Uw gehoor is uitstekend! Wat zegt u dokter? [electronic resource] : over onverklaarde en verklaarde klachten in de KNO-heelkunde / onder redactie van B. E. Glazenburg en M. S. Vos.

by Glazenburg, B. E | Vos, M. S | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hague, Netherlands : Gilsum, NH : Kugler ; Pathway Book Service[distributor for US and Canada], 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Our present complaint [electronic resource] : American medicine, then and now / Charles E. Rosenberg.

by Rosenberg, Charles E | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Our present complaint [electronic resource] : American medicine, then and now / Charles E. Rosenberg.

by Rosenberg, Charles E | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Our present complaint [electronic resource] : American medicine, then and now / Charles E. Rosenberg.

by Rosenberg, Charles E | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Baltimore : Johns Hopkins University Press, 2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
The putting patients first field guide : global lessons in designing and implementing patient-centered care / editors Susan Frampton [and four others].

by Frampton, Susan B.

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Somerset, New Jersey : Wiley, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Towards an emancipation of patients [electronic resource] : patients' experience and the patient movement / Charlotte Williamson.

by Williamson, Charlotte, 1932- | ProQuest (Firm).

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Bristol : Policy, 2010Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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