|
|
|
Pentadbiran awam : asas pemikiran dan falsafah.
by Ahmad Atory Hussain. Edition: edisi ke 2.Material type:  Book Publisher: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1997Availability: Items available for loan: IUKL Library [Call number: JF1358 Ahm] (1).
|
|
|
|
The Civil Service of Malaysia : towards vision 2020.
by Ahmad Sarji Bin Abdul Hamid, Tan Sri Dato' Seri. Material type: Book Publisher: Kuala Lumpur : JABA, 1994Availability: Items available for loan: IUKL Library [Call number: JQ716 Ahm] (1).
|
|
|
|
301 great customer service ideas.
by Artz, Nancy. Material type: Book Publisher: Boston : Golden Books Centre, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415 Art] (1).
|
|
|
|
Pentadbiran awam Malaysia : jilid 1.
by Azmi Ramli, Wan. Material type: Book Publisher: Kuala Lumpur : Golden Books Centre, 1996Availability: Items available for loan: IUKL Library [Call number: JQ716 Azm] (1).
|
|
|
|
Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book Publisher: Boston : McGraw Hill Higher Education, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Zei] (4). Checked out (1).
|
|
|
|
Quality Service Pure And Simple.
by Butterfield, Ronald W. Material type: Book Publisher: Wisconsin : ASQC, 1991Availability: Items available for loan: IUKL Library [Call number: HD9980.5 But] (1).
|
|
|
|
Service management : operations, strategy and information.
by Fitzsimmons, James A | Fitzsimmons, Mona J. Material type: Book Publisher: Boston : Irwin, 1997Availability: Items available for loan: IUKL Library [Call number: HD9980 Fit] (1).
|
|
|
|
Wireless personal communications systems.
by Goodman, David J. Material type: Book Publisher: Massachussetts : Addison-Wesley, 1997Availability: Items available for loan: IUKL Library [Call number: TK5103.485 Goo] (1).
|
|
|
|
Developing a successful service plan.
by Griffiths, Peter | Pantry, Sheila. Material type: Book Publisher: London : LIBR, 2000Availability: Items available for loan: IUKL Library [Call number: HE336 Gri] (1).
|
|
|
|
Menyemarakkan nilai-nilai murni dan pengukuhan perkhidmatan awam Menyemarakkan nilai-nilai murni dan pengukuhan perkhidmatan awam.
by Hashim Meon, Dato'. Material type: Book Publisher: Kuala Lumpur : INMI, 1999Availability: Items available for loan: IUKL Library [Call number: JQ716 Has] (1).
|
|
|
|
Designing professional development for teachers of science and mathematics.
by Hewson, Peter W | Loucks-Horsley, Susan | Love, Nancy | Stiles, Katherine E. Material type: Book Publisher: California : CORW, 1998Availability: Items available for loan: IUKL Library [Call number: Q183.3 Hew] (1).
|
|
|
|
Improvements and development in the public service.
by Ahmad Sarji Abdul Hamid. Material type: Book Publisher: Kuala Lumpur : GEOL, 1991Availability: Items available for loan: IUKL Library [Call number: JF1358 Imp] (2).
|
|
|
|
Improvement s and development in the public service 1990.
by Goverment of Malaysia. Material type: Book Publisher: Tokyo, Japan : JAPA, 1991Availability: Items available for loan: IUKL Library [Call number: JQ716 Imp] (1).
|
|
|
|
Managing multimedia equipment.
by Javes, Carol. Material type: Book Publisher: Canberra : DOCM, 1998Availability: Items available for loan: IUKL Library [Call number: Z717 Jav] (1).
|
|
|
|
The civil service of Malaysia : a paradigm shift. -- Improvements and development in the civil service of Malaysia 1993.
by Ahmad Sarji bin Abdul Hamid, Tan Sri Dato' Seri, Chief Secretary to the Government [reporter.] | Government of Malaysia. Material type: Book Publisher: Kuala Lumpur : Percetakan Nasional Malaysia, 1994Availability: Items available for loan: IUKL Library [Call number: JQ716 Civ] (2).
|
|
|
|
Total quality service : a simplified approach to using the Baldrige Award criteria.
by Kessler, Sheila. Material type: Book Publisher: Kuala Lumpur : Syarikat Abd. Majeed, 1996Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Kes] (1).
|
|
|
|
Perkhidmatan awam Malaysia : satu peralihan paradigma. -- Pembaharuan dan kemajuan dalam perkhidmatan awam Malaysia 1993.
by Ahmad Sarji bin Abdul Hamid, Tan Sri Dato' Seri, Ketua Setiausaha Negara [reporter]. Material type: Book Publisher: Kuala Lumpur : Percetakan Nasional Malaysia, 1994Availability: Items available for loan: IUKL Library [Call number: JQ716 Per] (1).
|
|
|
|
Services marketing.
by Kurtz, David L | Clow, Kenneth E. Material type: Book Publisher: New York : John Wiley & Sons, 1998Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Kur] (1). Checked out (1).
|
|
|
|
Principles of services marketing and management.
by Lovelock, Christopher H | Wright, Laureeen. Material type: Book Publisher: New Jersey : Prentice Hall, 1998Availability: Items available for loan: IUKL Library [Call number: HD9981.5 Wri] (5).
|
|
|
|
Managing quality customer service.
by Martin, William B. Material type: Book Publisher: California : CAST, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
|
