Salleh Yahya.
Service quality - assessment and improvement. - Serdang : Universiti Putra Malaysia, 2001. - index, 203p. ; cm.
9832324041
Service Quality.
TS156.6.S492
Service quality - assessment and improvement. - Serdang : Universiti Putra Malaysia, 2001. - index, 203p. ; cm.
9832324041
Service Quality.
TS156.6.S492