| 000 -LEADER |
|---|
| fixed length control field |
02036nam a2200421 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
ebr10898773 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CaPaEBR |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
cr cn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140805t20042004wiua ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9780873895934 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CaPaEBR |
| Language of cataloging |
eng |
| Description conventions |
rda |
| -- |
pn |
| Transcribing agency |
CaPaEBR |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)889314421 |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.335 |
| Item number |
.A432 2004eb |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8/343 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Allen, Danica R., |
| Dates associated with a name |
1959- |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer satisfaction research management : |
| Remainder of title |
a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
| Statement of responsibility, etc |
Derek R. Allen. |
| 264 #1 - |
|---|
| -- |
Milwaukee, Wisconsin : |
| -- |
ASQ Quality Press, |
| -- |
2004. |
|
|---|
| -- |
�2004 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (264 pages) : |
| Other physical details |
illustrations |
| 336 ## - |
|---|
| -- |
text |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 588 ## - |
|---|
| -- |
Description based on print version record. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction |
| General subdivision |
Research. |
|
|---|
| Topical term or geographic name as entry element |
Customer loyalty |
| General subdivision |
Research. |
|
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Quality control |
| -- |
Research. |
|
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management |
| -- |
Research. |
|
|---|
| Topical term or geographic name as entry element |
Marketing research |
| General subdivision |
Management. |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
American Society for Quality. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| Main entry heading |
Allen, Danica R., 1959- |
| Title |
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. |
| Place, publisher, and date of publication |
Milwaukee, Wisconsin : ASQ Quality Press, c2004 |
| Physical description |
xv, 248 pages |
| International Standard Book Number |
9780873895934 |
| Record control number |
2004003921 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) |
|---|
| Corporate name or jurisdiction name as entry element |
ebrary. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://site.ebrary.com/lib/kliuc/Doc?id=10898773 |
| Public note |
An electronic book accessible through the World Wide Web; click to view |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
E-book |
