The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
By: Heskett, James L
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HF5415.5 Gri Customer loyalty : how to earn it, how to keep it. | HF5415.5 Har Customer service : | HF5415.5 Har Customer service : a practical approach / | HF5415.5 Hes The Service profit chain : | HF5415.5 Jar Achieving customer experience excellence through a quality management system / | HF5415.5 Kes Total quality service : | HF5415.5 Kna A guide to service desk concepts / |
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