Total quality service : a simplified approach to using the Baldrige Award criteria.
By: Kessler, Sheila.
Material type:
BookPublisher: Kuala Lumpur : Syarikat Abd. Majeed, 1996Description: 161p., index. ; cm.Subject(s): Quality Control | Customer Service
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IUKL Library Open shelves | Purchase | HF5415.5 Kes (Browse shelf) | 1 | Available |
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| HF5415.5 Har Customer service : a practical approach / | HF5415.5 Hes The Service profit chain : | HF5415.5 Jar Achieving customer experience excellence through a quality management system / | HF5415.5 Kes Total quality service : | HF5415.5 Kna A guide to service desk concepts / | HF5415.5 Lew The soul of the new consumer : authenticity -- what we buy and why in the new economy / | HF5415.5 Luc Customer service building successful skills for the twenty-first century. |
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