Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson.
By: Robson, Kevin.
Material type: BookPublisher: Chichester, U.K. : Wiley, 2013Description: xvi, 261 p. : ill. ; 24 cm.ISBN: 978118345566.Subject(s): Customer services | Consumer satisfactionItem type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
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Book | IUKL Library Open shelves | Purchase | HF5415.5 Rob (Browse shelf) | 1 | Available |
Total holds: 0
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Includes bibliographical references and index.
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