Service marketing.
By: Zahorik, Anthony J.
Contributor(s): Keiningham, Timothy L | Rust, Roland T.
Material type: BookPublisher: New York : Harper Collins, 1996Description: 508p., index. ; cm.ISBN: 0673991458.Subject(s): Service Industries -- Marketing | Customer ServicesItem type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
---|---|---|---|---|---|---|---|
Book | IUKL Library Open shelves | Purchase | HD9980.5 Zah (Browse shelf) | 1 | Available | ||
Book | IUKL Library Open shelves | Purchase | HD9980.5 Zah (Browse shelf) | 1 | Available | ||
Book | IUKL Library Open shelves | Purchase | HD9980.5 Kei (Browse shelf) | 1 | Available | ||
Book | IUKL Library Open shelves | Purchase | HD9980.5 Kei (Browse shelf) | 1 | Available | ||
Book (red spot) | IUKL Library Open shelves | Purchase | HD9980.5 Kei (Browse shelf) | 1 | Not For Loan |
Total holds: 0
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HD9980.5 Kur Services marketing. | HD9980.5 Mud The Management and marketing of services. | HD9980.5 Kei Service marketing. | HD9980.5 Kei Service marketing. | HD9980.5 Kei Service marketing. | HD9980 Bur The Key to great leadership rediscovering the principles of outstanding service. | HD9980 Fit Service management : |
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