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Results of search for 'an,phr: 5092'
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Authors
Griffin, Jill.
Heskett, James L.
Holding libraries
IUKL Library
Item types
Book
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Topics
Consumer Satisfactio...
Customer Relations.
Customer Satisfactio...
Customer Services.
Employee Loyalty.
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Customer loyalty : how to earn it, how to keep it.
by
Griffin, Jill.
Material type:
Book
Publisher:
San Francisco : Jossey-Bass, 1995
Availability:
Items available for loan:
IUKL Library [
Call number:
HF5415.5 Gri] (1).
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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
by
Heskett, James L.
Material type:
Book
Publisher:
New York : Dryden Press, 1997
Availability:
Items available for loan:
IUKL Library [
Call number:
HF5415.5 Hes] (1).
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