IUKL Library catalog › Results of search for 'su:"Customer services"'

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		No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Edition: Rev. ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Log in to add tags. Add to cart (remove)
		No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay \| Fisk, Raymond P \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publisher: [Bradford, England] : Emerald Group Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Consumer services and economic development [electronic resource] / Colin C. Williams. by Williams, Colin C, 1961- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: London ; New York : Routledge, 1997Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Stormy skies [electronic resource] : airlines in crisis / Paul Clark. by Clark, Paul, 1954- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Burlington, VT : Ashgate, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Design like Apple [electronic resource] : seven principles for creating insanely great products, services, and experiences / John Edson. by Edson, John, 1966- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available And the clients went wild! [electronic resource] : how savvy professionals win all the business they want / Maribeth Kuzmeski. by Kuzmeski, Maribeth \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar. by Ramachandra, K \| Chandrashekara, B \| Shivakumar, S \| ebrary, Inc. Edition: Rev. ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Ren�ee Evenson. by Evenson, Renee, 1951- \| ebrary, Inc. Edition: 1st ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: New York : American Management Association, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		Customer service in the information environment / Guy St. Clair. by St. Clair, Guy, 1940-. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: London ; New Jersey : Bowker-Saur, [1993]Copyright date: �1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Service quality [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Service quality [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway. by Callaway, Joseph, 1943- \| Callaway, JoAnn, 1944- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen. by Christensen, Jens \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja. by Taneja, Nawal K \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Burlington, VT : Ashgate, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve \| Elliott, Dominic \| Harris, Kim \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon. by Inghilleri, Leonardo \| Solomon, Micah \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		Buying and selling information : a guide for information professionals and salespeople to build mutual success / Michael L. Gruenberg. by Gruenberg, Michael L, 1946- [author.]. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Medford, New Jersey : Information Today, Inc., 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)

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