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Knowledge management and drivers of innovation in services [electronic resource] / Patricia Ordo�nez de Pablos, Miltiadis D. Lytras [editors].
by Ord�o�nez de Pablos, Patricia, 1975- | Lytras, Miltiadis D, 1973- | ebrary, Inc. Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Hershey, Pa. : Information Science Reference, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford.
by Albeanu, Mircea | Hunter, Ian | Radford, Jo | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Farnham, U.K. : Gower, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.].
by Rodrigues, L. L. R | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hamburg : Anchor Academic Pub., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service worlds [electronic resource] : people, organisations, technologies / John R. Bryson, Peter W. Daniels and Barney Warf.
by Bryson, J. R, 1963- | Daniels, P. W | Warf, Barney, 1956- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The professional edge : competencies in public service / James S. Bowman [and three others].
by Bowman, James S, 1945- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: London, [England] ; New York, New York : Routledge, 2016Copyright date: �2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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International cases in tourism management [electronic resource] / Susan Horner and John Swarbrooke.
by Horner, Susan | Swarbrooke, John. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston : Elsevier Butterworth-Heinemann, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Leisure marketing [electronic resource] : a global perspective / Susan Horner, John Swarbrooke.
by Horner, Susan | Swarbrooke, John. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Unequal city [electronic resource] : London in the global arena / Chris Hamnett.
by Hamnett, Chris | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Routledge, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Capital and knowledge in Asia [electronic resource] : changing power relations / edited by Heidi Dahles and Otto van den Muijzenberg.
by Dahles, Heidi | Muijzenberg, Otto Diederik van den | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : RoutledgeCurzon, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service industries and Asia-Pacific cities [electronic resource] : new development trajectories / edited by P.W. Daniels, K.C. Ho, and T.A. Hutton.
by Daniels, P. W | Ho, Kong-Chong, 1955- | Hutton, T. A. (Thomas A.) | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service industries and Asia-Pacific cities [electronic resource] : new development trajectories / edited by P.W. Daniels, K.C. Ho, and T.A. Hutton.
by Daniels, P. W | Ho, Kong-Chong, 1955- | Hutton, T. A. (Thomas A.) | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service industries in developing countries / edited by Erdener Kaynak.
by Kaynak, Erdener. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: London ; Totowa, NJ : F. Cass, 1986Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Working in the service sector [electronic resource] : a tale from different worlds / edited by Gerhard Bosch and Steffen Lehndorff.
by Bosch, Gerhard | Lehndorff, Steffen | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Effective client management in professional services : how to build successful client relationships / Jack Berkovi.
by Berkovi, Jack [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014Copyright date: �2014Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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If we can win here : the new front lines of the labor movement / Fran Quigley.
by Quigley, Fran, 1962- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Ithaca : ILR Press, an imprint of Cornell University Press, 2015Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Disintegrating democracy at work [electronic resource] : labor unions and the future of good jobs in the service economy / Virginia Doellgast.
by Doellgast, Virginia Lee, 1976- | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Ithaca : ILR Press, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Stakeholder engagement for service design : how service designers identify and communicate insights / Fabian Segelstr�om.
by Segelstr�om, Fabian. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Link�oping. Sweden : Dept. of Computer and Information Science, Link�opingUniversity, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Lean sigma methods and tools for service organizations [electronic resource] : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming.
by Motwani, Jaideep | Ptacek, Rob | Fleming, Richard. Edition: 1st ed.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012Other title: Story of a cruise line transformation..Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Public services and international trade liberalization [electronic resource] : human rights and gender implications / Barnali Choudhury.
by Choudhury, Barnali, 1974- | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Cambridge [U.K.] ; New York : Cambridge University Press, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini.
by Magnini, Vincent P [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Other title: Secret to customer loyalty in the service sector..Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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