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Strategic customer management [electronic resource] : strategizing the sales organization / Nigel F. Piercy and Nikala Lane.
by Piercy, Nigel | Lane, Nikala | ebrary, Inc. Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Oxford ; New York : Oxford University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith ; foreword by Guy Kawasaki.
by Smith, Mari, 1966- [author.] | Kawasaki, Guy [author of introduction, etc.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2011Copyright date: �2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
by Griffin, Jill | Lowenstein, Michael W, 1942- | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith ; foreword by Guy Kawasaki.
by Smith, Mari, 1966- [author.] | Kawasaki, Guy [author of introduction, etc.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2011Copyright date: �2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.].
by Edvardsson, Bo, 1952- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : American Management Association, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide [electronic resource] : a practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification exam / Danny Varghese.
by Varghese, Danny | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham, England : Packt Publishing, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.
by Shuman, Jeffrey C, 1945- | Twombly, Janice | Rottenberg, David, 1946- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey.
by Ross, Alan M | Murphey, Cecil | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson.
by MacPherson, Kim | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch.
by Shonka, Mark | Kosch, Dan | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn Trade Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Advanced database marketing [electronic resource] : innovative methodologies and applications for managing customer relationships / edited by Kristof Coussement, Koen W. De Bock and Scott A. Neslin.
by Coussement, Kristof | Bock, Koen W. de | Neslin, Scott A, 1952- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Burlington, Vt. : Gower, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Tactical transparency [electronic resource] : how leaders can leverage social media to maximize value and build their brand / Shel Holtz, John C. Havens ; foreword by Lynne D. Johnson.
by Holtz, Shel | Havens, John C | International Association of Business Communicators | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco, CA : Jossey-Bass, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Microsoft Dynamics CRM 2011 scripting cookbook [electronic resource] : over 50 recipes to extend system customization in Dynamics CRM 2011 through client-side scripting / Nicolae Tarla.
by Tarla, Nicolae | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham, UK : Packt, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Salesforce CRM admin cookbook [electronic resource] / Paul Goodey.
by Goodey, Paul | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham, UK : Packt Publishing, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee.
by Scott, Joel | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Indianapolis, IN : Wiley, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso.
by Fragasso, Philip M, 1950- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.].
by Kachinske, Edward | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston, MA : Course Technology, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Salesforce CRM [electronic resource] : the definitive admin handbook / Paul Goodey.
by Goodey, Paul | ebrary, Inc. Edition: 2nd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham, UK : Packt Pub., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Microsoft Dynamics CRM 2011 reporting [electronic resource] : everything you need to know to work with reports in Dynamics CRM 2011 / Damian Sinay.
by Sinay, Damian | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham : Packt Pub., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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