Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham; penterjemah Mohd. Rizal Saidin.
By: Denham, Jennifer.
Contributor(s): [Mohd. Rizal Saidin.].
Material type: BookSeries: Rahsia kejayaan. Publisher: Kuala Lumpur : Prentice Hall, 2003Description: ix, 250 p. : ill. ; 21 cm.ISBN: 9832473845.Subject(s): Consumer complaints | Consumer behavior | Customer relationsItem type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
---|---|---|---|---|---|---|---|
Book | IUKL Library Open shelves | Purchase | HB31 Den (Browse shelf) | 1 | Available |
Total holds: 0
There are no comments for this item.