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Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson.

by Robson, Kevin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Chichester, U.K. : Wiley, 2013Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rob] (1).
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Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson.

by Robson, Kevin | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chichester : Wiley, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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