IUKL Library catalog › Results of search for 'su:"Call centers"'

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		No cover image available Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.]. by Carlaw, Malcolm \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Log in to add tags. Add to cart (remove)
		No cover image available Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon \| Bapat, Vivek, 1967- \| Hall, Bill, 1944- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon \| Gustin, David, 1962- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available Geac System21 commerce.connect [electronic resource] : implementation on the IBM eserver iSeries server / [Yessong Johng ... et al.]. by Johng, Yessong \| International Business Machines Corporation. International Technical Support Center \| ebrary, Inc. Edition: 1st ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: [United States] : IBM, International Technical Support Organization, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna \| ebrary, Inc. Edition: 1st ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: New York, NY : AMACOM Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- \| Ruyter, Ko de \| Bennington, Lynne \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- \| ebrary, Inc. Edition: 4th ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or. by G�ung�or, H�useyin \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Amsterdam : Vossiuspers UvA, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available Add to cart (remove)
		No cover image available Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington. by Feinberg, Richard, 1950- \| Ruyter, Ko de \| Bennington, Lynne \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- \| ebrary, Inc. Edition: 4th ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Outsourcing and service work in the new economy [electronic resource] : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. by Alvarez-Galvan, Jose-Luis \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Outsourcing and service work in the new economy [electronic resource] : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. by Alvarez-Galvan, Jose-Luis \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Outsourcing and service work in the new economy [electronic resource] : the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan. by Alvarez-Galvan, Jose-Luis \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Newcastle upon Tyne : Cambridge Scholars Publishing, 2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or. by G�ung�or, H�useyin \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Amsterdam : Vossiuspers UvA, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall. by Anton, Jon \| Bapat, Vivek, 1967- \| Hall, Bill, 1944- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit. by Anton, Jon \| Gustin, David, 1962- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Geac System21 commerce.connect [electronic resource] : implementation on the IBM eserver iSeries server / [Yessong Johng ... et al.]. by Johng, Yessong \| International Business Machines Corporation. International Technical Support Center \| ebrary, Inc. Edition: 1st ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: [United States] : IBM, International Technical Support Organization, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna \| ebrary, Inc. Edition: 1st ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: New York, NY : AMACOM Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Working the night shift [electronic resource] : women in India's call center industry / Reena Patel. by Patel, Reena, 1970- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Stanford, Calif. : Stanford University Press, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Disintegrating democracy at work [electronic resource] : labor unions and the future of good jobs in the service economy / Virginia Doellgast. by Doellgast, Virginia Lee, 1976- \| ProQuest (Firm). Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Ithaca : ILR Press, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)

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