IUKL Library

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Customer loyalty : how to earn it, how to keep it.

by Griffin, Jill.

Material type: book Book Publisher: San Francisco : Jossey-Bass, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Gri] (1).
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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.

by Heskett, James L.

Material type: book Book Publisher: New York : Dryden Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Hes] (1).
The art of winning commitment [electronic resource] : 10 ways leaders can engage minds, hearts, and spirits / Dick Richards.

by Richards, Dick, 1943- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2004Other title: 10 ways leaders can engage minds, hearts, and spirits.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
The art of winning commitment [electronic resource] : 10 ways leaders can engage minds, hearts, and spirits / Dick Richards.

by Richards, Dick, 1943- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2004Other title: 10 ways leaders can engage minds, hearts, and spirits.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications / Michael W. Lowenstein.

by Lowenstein, Michael W, 1942- [author.].

Edition: First edition.Material type: book Book; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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