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Managing the customer experience : a measurement-based approach / Morris Wilburn.
by Wilburn, Morris, 1953- [author.]. Material type:  Book; Format:
available online
 ; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
by Hayes, Bob E, 1963- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar.
by Ramachandra, K | Chandrashekara, B | Shivakumar, S | ProQuest (Firm). Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Practical insights on customer service [electronic resource] : an African perspective / Emmanuel Danstan Chinunda.
by Chinunda, Emmanuel Danstan | ProQuest (Firm). Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Adonis & Abbey Publishers Ltd., 2011Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Beyond customer service, revised [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ProQuest (Firm). Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin.
by Martin, William B | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Los Altos, Calif. : Crisp, c1989Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
by D'Ausilio, Rosanne, 1941- | ProQuest (Firm). Edition: 4th ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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You've been framed : how to reframe your wealth management business and renew client relationships / Ray Sclafani ; foreword by Mark Tibergien.
by Sclafani, Ray, 1968- [author.] | Tibergien, Mark [author of introduction, etc.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2016Copyright date: �2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
by Spector, Robert, 1947- [author.] | Reeves, Breanne O, 1980- [author.]. Edition: Third edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2017Copyright date: �2017Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Il sistema informativo dell'azienda nell'ambiente digitale / Roberto Candiotto.
by Candiotto, Roberto [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Torino, [Italy] : G. Giappichelli Editore, 2016Copyright date: �2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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L'analisi dell'innovazione nei servizi professionali / Andrea Tomo.
by Tomo, Andrea [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Turin, Italy : G. Giappichelli Editore, 2016Copyright date: �2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Banking services and the consumer [electronic resource] : a report / by the National Consumer Council.
by Consumer Focus (Great Britain) | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Routledge, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Superior customer value : strategies for winning and retaining customers / Art Weinstein.
by Weinstein, Art [author.]. Edition: Third edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2012Copyright date: �2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive.
by Jarvis, Alka, author. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, [2016]Availability: Items available for reference: IUKL Library [Call number: HF5415.5 Jar] (1).
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Organizational schizophrenia : impact on customer service quality / Gopal K. Gureja.
by Gureja, Gopal K [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Los Angeles, [California] : Sage, 2013Copyright date: �2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Sustainable service / Adi Wolfson.
by �Volfson, �Adi, 1971- [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Sales engagement : how the world's fastest growing companies are modernizing sales through humanization at scale / Manny Medina, Max Altschuler, Mark Kosoglow.
by Medina, Manny [author.] | Altschuler, Max, 1987- [author.] | Kosoglow, Mark [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, [2019]Copyright date: �2019Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Customer-Centricity : The New Path to Product Innovation and Profitability.
by Gim�enez, Josep F. Valls. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Newcastle-upon-Tyne : Cambridge Scholars Publisher, 2018Copyright date: �2018Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Operative Steuerung von Dienstleistungsprozessen : Methodik zur Steigerung der Produktivit�at von informationszentrierten Dienstleistungsprozessen / Michael Leyer.
by Leyer, Michael [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Berlin : Logos, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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The V-Modle of service quality : an exploration of African customer service delivery metrics / by Grafton Whyte.
by Whyte, Grafton [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: United Kingdom : Emerald Publishing, 2018Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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