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Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Edition: 2nd ed.Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
; Audience:
General;
Publisher: Chicago : Dearborn Trade, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson.
by Gustafsson, Anders | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
by Evardsson, Bo | Gustafsson, Anders | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Cultural perspectives on services marketing [electronic resource] / guest editor: Michael Laroche.
by La Roche, Michael | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Journal of services marketing. Volume 21, Number 6, Internationalization of services : identifying the building blocks for future research / [electronic resource] / guest editor: Raj G. Javalgi.
by Javalgi, Raj | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford : Emerald Insight, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
by D'Ausilio, Rosanne, 1941- | ebrary, Inc. Edition: 4th ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.].
by Kumar, Anjali | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : World Bank, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart.
by Barlow, Janelle, 1943- | Stewart, Paul | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Berrett-Koehler, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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A complaint is a gift [electronic resource] : recovering customer loyalty when things go wrong / Janelle Barlow, Claus M�ller.
by Barlow, Janelle, 1943- | M�ller, Claus, 1942- | ebrary, Inc. Edition: 2nd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Berrett-Koehler Publishers, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Niche envy [electronic resource] : marketing discrimination in the digital age / Joseph Turow.
by Turow, Joseph | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Cambridge, Mass. : MIT Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan.
by Rust, Roland T | Kannan, P. K | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Armonk, N.Y. : M.E. Sharpe, c2002Other title: EService : new directions in theory and practice.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
by Chapman, R. L. (Ross L.) | Dean, Alison M | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin.
by Martin, William B | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Los Altos, Calif. : Crisp, c1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Beyond customer service, revised [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.
by Kandampully, Jay | Fisk, Raymond P | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: [Bradford, England] : Emerald Group Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Consumer services and economic development [electronic resource] / Colin C. Williams.
by Williams, Colin C, 1961- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 1997Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Chicago, Ill. : Dearborn Trade, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
by Goodman, John A | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
by DiJulius, John R, 1964- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, c2008Other title: To providing a world-class customer experience.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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