|
|
|
Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa.
by Kurokawa, Toshiaki [author.]. Edition: First edition.Material type:  Book; Format:
available online
 ; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.
by Christensen, Jens | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
5S for service organizations and offices : a lean look at improvements / Debashis Sarkar.
by Sarkar, Debashis [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar.
by Ramachandra, K | Chandrashekara, B | Shivakumar, S | ProQuest (Firm). Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Services--the export of the 21st century [electronic resource] : a guidebook for US service exporters / Joe Reif ... [et al.] ; originally compiled by Kirsten M. Ditterich, Mitch G. Larsen, Robert A. Ostrea, Jr.
by Reif, Joe | Ditterich, Kirsten M | Larsen, Mitch G | Ostrea, Robert A | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Rafael, Calif. : World Trade Press, c1997Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Service marketing in Ghana : a customer relationship management approach / John Kuada & Robert Hinson.
by Kuada, John [author.] | Hinson, Robert [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: London, England ; Asokoro, Nigeria : Center for Sustainability and Enterprise Development : Adonis & Abbey Publishers Ltd, 2014Copyright date: �2014Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
L'analisi dell'innovazione nei servizi professionali / Andrea Tomo.
by Tomo, Andrea [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Turin, Italy : G. Giappichelli Editore, 2016Copyright date: �2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Quality [electronic resource] : a critical introduction / John Beckford.
by Beckford, John, 1958- | ProQuest (Firm). Edition: 3rd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York, NY : Routledge, 2009Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Leadership as emotional labour [electronic resource] : management and the "managed heart" / edited by Marian Iszatt-White.
by Iszatt-White, Marian | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Abingdon, Oxon ; New York, N.Y. : Routledge, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Multinational service firms [electronic resource] / Peter Enderwick.
by Enderwick, Peter | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Routledge, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
The growth of global business [electronic resource] / edited by Howard Cox, Jeremy Clegg and Grazia Ietto-Gillies.
by Cox, Howard | Clegg, Jeremy | Ietto-Gillies, Grazia | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Routledge, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Producer services in China [electronic resource] : economic and urban development / edited by Anthony G.O. Yeh and Fiona F. Yang.
by Yeh, Anthony G. O, 1952- | Yang, Fiona F | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : Routledge, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Essentials of services marketing / Jochen Wirtz, Christopher Lovelock
by Wirtz, Jochen | Lovelock, Christopher H. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Harlow, England : Pearson, [2018]Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Wir] (1). Items available for reference: IUKL Library [Call number: HD9980.5 Wir] (1).
|
|
|
|
Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang.
by Chang, C. M. (Ching Ming), 1935- [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas.
by Zeithaml, Valarie A [author.] | Salas, Jim [author.] | Bitner, Mary Jo [author.] | Brown, Stephen Walter, 1943- [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
Sustainable service / Adi Wolfson.
by �Volfson, �Adi, 1971- [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
|
|
|
At Your Service? : The Promise of Services-Led Development.
by Nayyar, Gaurav | Hallward-Driemeier, Mary | Davies, Elwyn. Edition: 1st ed.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Washington, D. C. : World Bank Publications, 2021Copyright date: �2021Online access: Click to View Availability: Items available for loan: (1), IUKL Library (1).
|
|
|
|
Purple Power : The History and Global Impact of SEIU.
by Aguiar, Lu�is Lm | McCartin, Joseph A | Eaton, Adrienne E | Fine, Janice | Gibb, Euan | Hamel-Roy, Laurence | Lakhani, Tashlin | Noiseux, Yanick | Peterson, Benjamin L | Porter, Allison. Edition: 1st ed.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Champaign : University of Illinois Press, 2023Copyright date: �2023Online access: Click to View Availability: Items available for loan: IUKL Library (1).
|
