IUKL Library

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Customer connections : new strategies for growth.

by Cole, Paul M | Wayland, Robert E.

Material type: book Book Publisher: Boston : Harvard Business School Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Col] (1).
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Customer loyalty : how to earn it, how to keep it.

by Griffin, Jill.

Material type: book Book Publisher: San Francisco : Jossey-Bass, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Gri] (1).
Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.

by Rahmat Ismail.

Material type: book Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
Customer relationship marketing : get to know your customers and win their loyalty.

by Stone, Merlin | Woodcock, Neil | Machtynger, Liz.

Material type: book Book Publisher: London : Kogan Page, 2000Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Sto] (1).
Customer-driven strategy.

by Wallace, Thomas F.

Material type: book Book Publisher: Vermont : OMNE, 1992Availability: Items available for loan: IUKL Library [Call number: HD69 Wal] (1).
Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham; penterjemah Mohd. Rizal Saidin.

by Denham, Jennifer | [Mohd. Rizal Saidin.].

Material type: book Book Publisher: Kuala Lumpur : Prentice Hall, 2003Availability: Items available for loan: IUKL Library [Call number: HB31 Den] (1).
Managing the customer experience turning customers into advocates Shaun Smith

by Smith , Shaun | Joe Wheeler.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Financial Times Prentice Hall ; Boston, MA. Pearson Custom Pub., 2002Availability: Items available for loan: IUKL Library [Call number: HF5415.5 SMI] (2). Items available for reference: IUKL Library [Call number: HF5415.5 SMI] (1).
The Library's homepage is at http://library.iukl.edu.my/.