IUKL Library

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Customer loyalty : how to earn it, how to keep it.

by Griffin, Jill.

Material type: book Book Publisher: San Francisco : Jossey-Bass, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Gri] (1).
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Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.

by Rahmat Ismail.

Material type: book Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson.

by Robson, Kevin.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Chichester, U.K. : Wiley, 2013Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rob] (1).
Factors influencing international student satisfaction at private higher institutions in Malaysia.

by Hasan, Lujain Mohammed.

Publisher: Kajang: Infrastructure University Kuala Lumpur, 2015Dissertation note: Thesis--Infrastructure University Kuala Lumpur, 2015 Availability: Items available for reference: IUKL Library [Call number: YHF 5 2015 002] (1).
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