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Management of financial institutions.
by Avram, Katherine J | Hogan, Warren. Material type:  Book Publisher: Milton : John Wiley & Sons, 2001Availability: Items available for loan: IUKL Library [Call number: HG181 Avr] (1).
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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book Publisher: Boston : McGraw Hill Higher Education, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Zei] (4). Checked out (1).
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Environment and services Series: Mitchell's Building Series.
by Burberry, Peter. Material type: Book Publisher: Essex : Pearson, 1997Availability: Items available for loan: IUKL Library [Call number: TH6021 Bur] (1).
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Succes Strategies For Design Professionals.
by Coxe, Weld | Hartung, Nina | Hochberg, Hugh. Material type: Book Publisher: New York : McGraw Hill, 1987Availability: Items available for loan: IUKL Library [Call number: NA1996 Cox] (1).
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Revision notes on building services.
by Davison, N | Taylor, H. Material type: Book Publisher: London : Butterworth Heinemann, 1975Availability: Items available for loan: IUKL Library [Call number: KD662 Dav] (1).
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Learn about information.
by Gosling, Mary. Material type: Book Publisher: Canberra : DOCM, 1998Availability: Items available for loan: IUKL Library [Call number: Z665 Gos] (1).
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Learn reference work.
by Gosling, Mary. Material type: Book Publisher: Canberra : DOCM, 1999Availability: Items available for loan: IUKL Library [Call number: Z675 Gos] (1).
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Building services handbook.
by Hall, Fred | Greeno, Roger. Material type: Book Publisher: Oxford : Butterworth Heinemann, 2001Availability: Items available for loan: IUKL Library [Call number: TA6010 Hal] (1).
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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
by Heskett, James L. Material type: Book Publisher: New York : Dryden Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Hes] (1).
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The ISDN literacy book.
by Hopkins, Gerald. Material type: Book Publisher: Massachusetts : Addison-Wesley, 1994Availability: Items available for loan: IUKL Library [Call number: TK5103.75 Hop] (1).
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Student services : a handbook for the profession.
by Komives, Susan R | Woodard, Dudley B. Material type: Book Publisher: San Francisco : Jossey-Bass, 1996Availability: Items available for loan: IUKL Library [Call number: LB2342 Kom] (1).
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Services marketing.
by Kurtz, David L | Clow, Kenneth E. Material type: Book Publisher: New York : John Wiley & Sons, 1998Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Kur] (1). Checked out (1).
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Getting started in financial information.
by Longo, Tracey | Moreau, Daniel. Material type: Book Publisher: New York : John Wiley & Sons, 2000Availability: Items available for loan: IUKL Library [Call number: HG4515.9 Lon] (1).
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TQM and ISO 9000 for architects and designers.
by Nelson, Charles. Material type: Book Publisher: New York : McGraw Hill, 1995Availability: Items available for loan: IUKL Library [Call number: NA1996 Nel] (1).
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Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.
by Rahmat Ismail. Material type: Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
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Library and information center management.
by Stueart, Robert D. Material type: Book Publisher: Colorado : LIBR, 1993Availability: Items available for loan: IUKL Library [Call number: Z678 Stu] (1).
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Customer service : career success through customer satisfaction.
by Timm, Paul R. Material type: Book Publisher: New Jersey : Prentice Hall, 1997Availability: No items available
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Customer-driven strategy.
by Wallace, Thomas F. Material type: Book Publisher: Vermont : OMNE, 1992Availability: Items available for loan: IUKL Library [Call number: HD69 Wal] (1).
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Service marketing.
by Zahorik, Anthony J | Keiningham, Timothy L | Rust, Roland T. Material type: Book Publisher: New York : Harper Collins, 1996Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Zah] (3). Items available for reference: IUKL Library [Call number: HD9980.5 Kei] (1).
Checked out (1).
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Services marketing.
by Zeithaml, Valarie A | Bitner, Mary Jo. Material type: Book Publisher: New York : McGraw Hill, 1996Availability: No items available
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