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New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett.
by Doucett, Elisabeth [author.]. Material type:  Book; Format:
available online
 ; Literary form:
Not fiction
Publisher: Chicago, [Illinois] : ALA Editions, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.
by Polese, Francesco [editor.] | Mele, Cristina [editor.] | Gummesson, Evert [editor.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: [Bradford, England] : Emerald, [2015]Copyright date: �[2015]Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Value proposition design : how to create products and services customers want : get started with; / Alex Osterwalder [and three others] ; designed by Trish Papadakos.
by Osterwalder, Alex [author.] | Papadakos, Trish [designer.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church.
by Loeffler, Bruce [author.] | Church, Brian T [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman.
by Weinman, Joe, 1958- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.
by Altinay, Levent [editor.] | Poudel, Surya [editor.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.].
by Rodrigues, L. L. R | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hamburg : Anchor Academic Pub., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos Capital.
by Chopra, Sunil, 1960- [author] | Meindl, Peter, 1970- [author]. Edition: 6th ed. (Global ed.)Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River, N.J. : Pearson, 2016Availability: Items available for loan: IUKL Library [Call number: HF5415.13 Cho] (1). Items available for reference: IUKL Library [Call number: HF5415.13 Cho] (1).
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Project stakeholder management [electronic resource] / Pernille Eskerod and Anna Lund Jepsen.
by Eskerod, Pernille | Jepsen, Anna Lund, 1963- | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Burlington, Vt. : Gower, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Effective client management in professional services : how to build successful client relationships / Jack Berkovi.
by Berkovi, Jack [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014Copyright date: �2014Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans L�vlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
by Reason, Ben, 1972- [author.] | L�vlie, Lavrans, 1969- [author.] | Flu, Melvin Brand, 1966- [author.] | Lai, Wendy [cover designer.] | Gates, Melissa [illustrator.] | Leeuvan, Wendy Van [editor.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2016Copyright date: �2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
by Pupo, Raul | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Designing service processes to unlock value [electronic resource] / Joy M. Field.
by Field, Joy M. Edition: 1st ed.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini.
by Magnini, Vincent P [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Other title: Secret to customer loyalty in the service sector..Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Jo�el Le Bon, Carl A. Herman.
by Le Bon, Jo�el (College teacher) [author.] | Herman, Carl A [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Service excellence : creating customer experiences that build relationships / Ruth N. Bolton.
by Bolton, Ruth N. (Ruth Nancy) [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Performance indicators for water supply services / Helena Alegre [and seven others].
by Alegre, Helena [author.]. Edition: Third edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: London, England : IWA Publishing, 2017Copyright date: �2017Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.
by Christensen, Jens | ProQuest (Firm). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Service computing : concepts, methods, and technology / Zhaohui Wu, Shuiguang Deng, Jian Wu.
by Wu, Zhaohui [author.] | Deng, Shuigang [author.] | Wu, Jian [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Waltham, Massachusetts : Morgan Kaufman, 2015Copyright date: �2015Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Seamless : a hero's journey of digital disruption, adaptation and human transformation / Anders Sorman-Nilsson.
by S�orman-Nilsson, Anders [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: [Somerset, Massachusetts] : Wiley, [2016]Copyright date: �[2016]Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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