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The customer management scorecard [electronic resource] : managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss.
by Woodcock, Neil | Stone, Merlin, 1948- | Foss, Bryan | ebrary, Inc. Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: London ; Sterling, VA : Kogan Page, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott.
by Scott, Dru | ebrary, Inc. Edition: 3rd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Edition: 2nd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Chicago : Dearborn Trade, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Consumer insight [electronic resource] : how to use data and market research to get closer to your customer / [edited by] Merlin Stone, Alison Bond & Bryan Foss.
by Stone, Merlin, 1948- | Bond, Alison | Foss, Bryan | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; Sterling, Va. : Kogan Page, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Usability success stories [electronic resource] : how organizations improve by making easier-to-use software and Web sites / [edited by] Paul Sherman.
by Sherman, Paul, 1966- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aldershot, England ; Burlington, VT : Gower, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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SugarCRM developer's manual [electronic resource] : customize and extend SugarCRM : learn the application and database architecture of this open-source CRM and develop and integrate your own modules and custom workflows / Mark Alexander Bain.
by Bain, Mark Alexander | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham, U.K. : Packt Pub., 2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Your client's story [electronic resource] : know your clients and the rest will follow / Scott West and Mitch Anthony.
by West, Scott, 1959- | Anthony, Mitch | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn Trade Pub., 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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4th party cyber logistics for air cargo [electronic resource] / by Sung-Chi Chu ... [et al.].
by Chu, Sung-Chi | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston : Kluwer Academic Publishers, c2004Other title: Fourth party cyber logistics for air cargo.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Spark [electronic resource] : be more innovative through co-creation / John Winsor.
by Winsor, John, 1959- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn Trade Pub., 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse.
by Strouse, Karen G | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston : Artech House, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The new age of innovation [electronic resource] : driving cocreated value through global networks / C.K. Prahalad, M.S. Krishnan.
by Prahalad, C. K | Krishnan, M. S. (Mayuram S.) | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Think like your customer [electronic resource] : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett.
by Stinnett, Bill | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The referral of a lifetime [electronic resource] : the networking system that produces bottom-line results-- every day! / Tim Templeton with Lynda Rutledge Stephenson.
by Templeton, Timothy L | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco : Berrett-Koehler, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Rain making [electronic resource] : attract new clients no matter what your field / Ford Harding.
by Harding, Ford | ebrary, Inc. Edition: 2nd ed., completely rev. and updated.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Avon, MA : Adams Business, c2008Other title: Rainmaking.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Clients forever [electronic resource] : how your clients can build your business for you / Doug Carter and Jenni Green.
by Carter, Doug | Green, Jennifer, 1957- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.
by Fjermestad, Jerry | Romano, Nicholas C | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Armonk, N.Y. ; London : M.E. Sharpe, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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From selling to serving [electronic resource] : the essence of client creation / Lou Cassara.
by Cassara, Lou | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade Publishing, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Sales therapy? [electronic resource] : effective selling for the small business owner / Grant Leboff.
by Leboff, Grant | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, NJ : Capstone Pub., c2007Other title: Effective selling for the small business owner.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The six fundamentals of success [electronic resource] : the rules for getting it right for yourself and your organization / Stuart R. Levine.
by Levine, Stuart R | ebrary, Inc. Edition: 1st US ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : Currency, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin.
by Martin, William B | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Los Altos, Calif. : Crisp, c1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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