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Services marketing : concepts, strategies, & cases. / K. Douglas Hoffman.
by K. Douglas Hoffman | John E. G. Bateson. Edition: 4th ed. Publisher: Mason, Ohio : South-Western Cengage Learning, 2011Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Hof] (1). Items available for reference: IUKL Library [Call number: HD9980.5 Hof] (1).
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Services marketing : Intergating Customer Focus Across The firm.
by Valarie A Zeithaml | Mary Jo Bitner | Dwayne D Gremler. Edition: 6th ed. Publisher: New York : McGraw-Hill, 2012Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Zei] (1). Items available for reference: IUKL Library [Call number: HD9980.5 Zei] (1).
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Modern food service
by Anderson, Charles | Derek Blakemore. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford ; Boston : Butterworth Heinemann, c1991Availability: Items available for loan: IUKL Library [Call number: TX943 And] (1).
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Customer service : Career success through customer satisfaction Paul R Timm
by Timm, Paul R. Edition: 3rd edMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River : Pearson/Prentice Hall, 2005Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Tim] (2).
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Perkhidmatan awam Malaysia : meningkatkan keutuhan pengurusan (pembaharuan dan kemajuan dalam perkhidmatan awam 1998) Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kuala Lumpur, Malaysia : Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia, c1998Availability: Items available for loan: IUKL Library [Call number: JQ1062 Per] (2).
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Perkhidmatan Awam Malaysia : menuju alaf baru; pembaharuan dan kemajuan dalam Perkhidmatan Awam 1999
by Malaysia Unit Permodenan Tadbiran dan Perancangan Pengurusan. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Putrajaya : Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia (MAMPU), 2000Availability: Items available for loan: IUKL Library [Call number: JQ716 Per] (1).
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Development administration in Malaysia : report to the Government of Malaysia, by John D. Montgomery and Milton J. Esman
by Montgomery, John D | Esman, Milton J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kuala Lumpur, 1966Availability: Items available for loan: IUKL Library [Call number: JQ716 Mon] (1).
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Perintah-perintah am dan arahan pentadbiran (hingga 25hb. Mac 1990) disusun oleh Lembaga Penyelidikan Undang-Undang Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kuala Lumpur : International Law Book Services, 1990Availability: Items available for loan: IUKL Library [Call number: JQ716 Per] (1).
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Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton.
by Baron, Steve (J. Steve) | Harris, Kim | Hilton, Toni. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Basingstoke, Hampshire ; New York, NY : Palgrave Macmillan, 2009Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Bar] (1).
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The curriculum mapping planner : templates, tools, and resources for effective professional development / Heidi Hayes Jacobs, Ann Johnson.
by Jacobs, Heidi Hayes | Johnson, Ann. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Alexandria, Va. : ASCD, ©2009Availability: Items available for loan: IUKL Library [Call number: LB2806.15 Jac] (1). Items available for reference: IUKL Library [Call number: LB2806.15 Jac] (1).
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
by Lovelock, Christopher H | Wirtz, Jochen. Edition: 7th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston : Prentice Hall ; c2011Availability: Items available for loan: IUKL Library [Call number: HF5415.13 Lov] (2).
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Time-dependent behaviour of concrete structures / Raymond Ian Gilbert and Gianluca Ranzi.
by Gilbert, R. I, 1950- | Ranzi, Gianluca, 1972-. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London ; New York : Spon, 2011Availability: Items available for reference: eLibrary (branch) [Call number: TA440 Gil] (1).
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Service and Quality Fast Food Resturant Mc Donal's in Malaysia.
by Diana Bt Sonny Ong | Faradila Bt M. Lamin. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2002Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2002. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2002 005] (1).
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Customer Satisfaction on Kl Monorail Service.
by Mohd Nazli Bin Mohd Ghazali. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2004Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2004. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2004 010] (1).
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Quality Service in Kuala Lumpur Infrastructure University College.
by Mohammad Rushidi Bin Hamdan. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005] (1).
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Service Quality in Kuala Lumpur Infrastructure University Collage.
by Rashidah Bt Mohd Zubir. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2004Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2004. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2004 021] (1).
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The Effectiveness of Customer Service in Nando's.
by Noor Azizah Bt Muhamad | Nurul'Ain Bt Aris. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2006Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2006. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2006 024] (2).
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Services problem at Komuter Station, Seremban.
by Hazline Nooredilla Bt Peer Ramli. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Ikram College of Technology, 2003Dissertation note: Project paper--Ikram College of Technology, 2003. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2003 006] (1).
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Quality Service Leads to Customer Satifaction with Refering to Malaysia Airlines System Berhad.
by Muhammad Khairi Bin Amir Hamzah. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kajang : Ikram College of Technology, 2002Dissertation note: Project paper--Ikram College of Technology, 2002. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2002 019] (1).
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