|
|
|
301 great customer service ideas.
by Artz, Nancy. Material type:  Book Publisher: Boston : Golden Books Centre, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415 Art] (1).
|
|
|
|
Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book Publisher: Boston : McGraw Hill Higher Education, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Zei] (4). Checked out (1).
|
|
|
|
The Innovator's dilemma : when new technologies cause great firms to fail.
by Christensen, Clayton M. Material type: Book Publisher: Boston : Harvard Business School Press, 1997Availability: No items available Checked out (1).
|
|
|
|
Customer connections : new strategies for growth.
by Cole, Paul M | Wayland, Robert E. Material type: Book Publisher: Boston : Harvard Business School Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Col] (1).
|
|
|
|
Customer loyalty : how to earn it, how to keep it.
by Griffin, Jill. Material type: Book Publisher: San Francisco : Jossey-Bass, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Gri] (1).
|
|
|
|
Net gain : expanding markets through virtual communities.
by Hagel, John. Material type: Book Publisher: Boston : Harvard Business School Press, 1997Availability: No items available
|
|
|
|
The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
by Heskett, James L. Material type: Book Publisher: New York : Dryden Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Hes] (1).
|
|
|
|
Meeting customer needs.
by Thomson, Rosemary,Institut Of Management Foundation Series | Mabey , Christopher. Material type: Book Publisher: Oxford : Butterworth Heinemann, 1994Availability: Items available for loan: IUKL Library [Call number: HF5415 Tho] (1).
|
|
|
|
Total quality service : a simplified approach to using the Baldrige Award criteria.
by Kessler, Sheila. Material type: Book Publisher: Kuala Lumpur : Syarikat Abd. Majeed, 1996Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Kes] (1).
|
|
|
|
Services marketing.
by Kurtz, David L | Clow, Kenneth E. Material type: Book Publisher: New York : John Wiley & Sons, 1998Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Kur] (1). Checked out (1).
|
|
|
|
Managing quality customer service.
by Martin, William B. Material type: Book Publisher: California : CAST, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
|
|
|
|
Quality customer service : the art of treating customers as guests / William B. Martin
by Martin, William B. Edition: 2nd ed.Material type: Book Publisher: California : Crisp Publications, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
|
|
|
|
Grolier business library : delivering customer service.
by Payne, Shelia. Material type: Book Publisher: Hong Kong : Grolier, 1997Availability: Items available for reference: IUKL Library [Call number: HF5415 Pay] (1).
|
|
|
|
Experience economy : work is theatre & every business a stage.
by Pine, B Joseph | Gilmore, James H. Material type: Book Publisher: Boston : Harvard Business School Press, 1999Availability: Items available for loan: IUKL Library [Call number: HF5415.15 Pin] (1).
|
|
|
|
Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.
by Rahmat Ismail. Material type: Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
|
|
|
|
Fabled service : ordinary acts, extraordinary outcomes.
by Sanders, Betsy. Material type: Book Publisher: Johanesburg : PFEI, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415 San] (1).
|
|
|
|
Customer relationship marketing : get to know your customers and win their loyalty.
by Stone, Merlin | Woodcock, Neil | Machtynger, Liz. Material type: Book Publisher: London : Kogan Page, 2000Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Sto] (1).
|
|
|
|
Customer relationship management : creating competitive advantage through win-win relationship strat.
by Storbacka, Kaj | Lehtinen, Jarmo R. Material type: Book Publisher: Boston : McGraw Hill, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Sto] (1).
|
|
|
|
Customer service : career success through customer satisfaction.
by Timm, Paul R. Material type: Book Publisher: New Jersey : Prentice Hall, 1997Availability: No items available
|
