IUKL Library catalog › Results of search for 'su:"Customer services"'

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Your search returned 200 results.

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		Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird. by Baird, Kristin [author.]. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: San Francisco : Chicago : Jossey-Bass ; Health Forum, [2000]Copyright date: �2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Log in to add tags. Add to cart (remove)
		No cover image available Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman. by Zimmerman, Wesley \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Scottsdale, AZ : WZA, Inc., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Reshaping retail [electronic resource] : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. by Niemeier, Stefan, 1973- \| Zocchi, Andrea \| Catena, Marco, 1977- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Chichester, West Sussex, U.K. : Wiley, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by Gross, T. Scott \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell. by Mitchell, Dave, 1961-. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson. by Gustafsson, Anders \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by Evardsson, Bo \| Gustafsson, Anders \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Cultural perspectives on services marketing [electronic resource] / guest editor: Michael Laroche. by La Roche, Michael \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Project stakeholder management [electronic resource] / Pernille Eskerod and Anna Lund Jepsen. by Eskerod, Pernille \| Jepsen, Anna Lund, 1963- \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Burlington, Vt. : Gower, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Managing the customer experience : a measurement-based approach / Morris Wilburn. by Wilburn, Morris, 1953- [author.]. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson. by Robson, Kevin \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Chichester : Wiley, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio. by D'Ausilio, Rosanne, 1941- \| ebrary, Inc. Edition: 4th ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by Kumar, Anjali \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Washington, D.C. : World Bank, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Danica R, 1959- [author.] \| American Society for Quality. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Relationship marketing [electronic resource] : theory and practice / edited by Francis Buttle. by Buttle, Francis \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: London : Paul Chapman, c1996Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Branded customer service [electronic resource] : the new competitive edge / by Janelle Barlow and Paul Stewart. by Barlow, Janelle, 1943- \| Stewart, Paul \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: San Francisco, Calif. : Berrett-Koehler, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available A complaint is a gift [electronic resource] : recovering customer loyalty when things go wrong / Janelle Barlow, Claus M�ller. by Barlow, Janelle, 1943- \| M�ller, Claus, 1942- \| ebrary, Inc. Edition: 2nd ed.Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: San Francisco, Calif. : Berrett-Koehler Publishers, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available What's the future of business? [electronic resource] : changing the way businesses create experiences / Brian Solis. by Solis, Brian \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)
		No cover image available Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B \| ebrary, Inc. Material type: Book; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)

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