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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type: Book Publisher: Boston : McGraw Hill Higher Education, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Zei] (4). Checked out (1).
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Quality Service Pure And Simple.
by Butterfield, Ronald W. Material type: Book Publisher: Wisconsin : ASQC, 1991Availability: Items available for loan: IUKL Library [Call number: HD9980.5 But] (1).
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Service management : operations, strategy and information.
by Fitzsimmons, James A | Fitzsimmons, Mona J. Material type: Book Publisher: Boston : Irwin, 1997Availability: Items available for loan: IUKL Library [Call number: HD9980 Fit] (1).
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Services marketing.
by Kurtz, David L | Clow, Kenneth E. Material type: Book Publisher: New York : John Wiley & Sons, 1998Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Kur] (1). Checked out (1).
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Principles of services marketing and management.
by Lovelock, Christopher H | Wright, Laureeen. Material type: Book Publisher: New Jersey : Prentice Hall, 1998Availability: Items available for loan: IUKL Library [Call number: HD9981.5 Wri] (5).
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Service marketing.
by Zahorik, Anthony J | Keiningham, Timothy L | Rust, Roland T. Material type: Book Publisher: New York : Harper Collins, 1996Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Zah] (3). Items available for reference: IUKL Library [Call number: HD9980.5 Kei] (1). Checked out (1).
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Services marketing.
by Zeithaml, Valarie A | Bitner, Mary Jo. Material type: Book Publisher: New York : McGraw Hill, 1996Availability: No items available
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Service management : operations, strategy and information technology.
by Fitzsimmons, James A | Fitzsimmons, Mona J. Edition: 3rd ed.Material type: Book Publisher: New York : McGraw Hill, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Fit] (1). Items available for reference: IUKL Library [Call number: HD9980 Fit] (1).
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Trade in services negotiations [electronic resource] : a guide for developing countries / edited by Sebasti�an S�aez.
by S�aez, Sebasti�an | World Bank | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : World Bank, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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International trade in services [electronic resource] : new trends and opportunities for developing countries / Oliver Cattaneo ... [et al.], editors.
by Cattaneo, Oliver | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : World Bank, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Special issue from the 4th SIG services research conference [electronic resource] : services research - a truly global discipline / guest editors Jochen Wirtz and Shaukat Brah.
by Wirtz, Jochen | Brah, Shaukat | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Quality [electronic resource] : a critical introduction / John Beckford.
by Beckford, John, 1958- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Postindustrial East Asian cities [electronic resource] : innovation for growth / Shahid Yusuf, Kaoru Nabeshima.
by Yusuf, Shahid, 1949- | Nabeshima, Kaoru | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Palo Alto, CA : Washington, DC : Stanford Economics and Finance ; World Bank, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Services marketing [electronic resource] / Saiki Danyi.
by Danyi, Saiki | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Jaipur, India : Oxford Book Co., 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Services management [electronic resource] / H.R. Appannaiah ... [et al.].
by Appannaiah, H. R | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar.
by Ramachandra, K | Chandrashekara, B | Shivakumar, S | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Global trends and challenges in services [electronic resource] / guest editors: Marianna Sigala and Evangelos Christou.
by Sigala, Marianna | Christou, Evangelos | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford.
by Albeanu, Mircea | Hunter, Ian | Radford, Jo | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Farnham, U.K. : Gower, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Reducing the barriers to international trade in accounting services [electronic resource] / Lawrence J. White.
by White, Lawrence J | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : AEI Press, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Insurance in the General Agreement on Trade in Services [electronic resource] / Harold D. Skipper, Jr. ; [foreword, Claude E. Barfield].
by Skipper, Harold D, 1947- | Barfield, Claude E | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington : AEI Press, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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