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Managing and motivating contact center employees [electronic resource] : tools and techniques for inspiring outstanding performance from your frontline staff / Malcolm Carlaw ... [et al.].
by Carlaw, Malcolm | ebrary, Inc. Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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IMC, the next generation [electronic resource] : five steps for delivering value and measuring returns using marketing communication / by Don E. Schultz, Heidi F. Schultz.
by Schultz, Don E | Schultz, Heidi F | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2004Other title: Integrated marketing communication, the next generation.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.
by Sherman, Rachel, 1970- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service innovation [electronic resource] : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull.
by Hull, Frank M | Tidd, Joseph, 1960- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Imperial College Press, c2003Other title: Organizational responses to technological opportunities & market imperatives.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso.
by Fragasso, Philip M, 1950- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja.
by Taneja, Nawal K | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Burlington, VT : Ashgate, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
by Baron, Steve | Elliott, Dominic | Harris, Kim | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.
by van Riel, Allard C. R | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
by Inghilleri, Leonardo | Solomon, Micah | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Understanding the construction client [electronic resource] / David Boyd and Ezekiel Chinyio.
by Boyd, David | Chinyio, E. (Ezekiel) | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Oxford ; Malden, MA : Blackwell, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Supply chain in the pharmaceutical industry [electronic resource] : strategic influences and supply chain responses / Rob Whewell.
by Whewell, Rob | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Farnham, Surrey ; Burlington, VT : Gower Pub., c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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S1 Consumer Suite for z/OS installation guide [electronic resource] / [Vasilis Karras, Hoson Rim].
by Karras, Vasilis | Rim, Hoson | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Poughkeepsie, NY : IBM, International Technical Support Organization, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman.
by Zimmerman, Wesley | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Scottsdale, AZ : WZA, Inc., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The real-time contact center [electronic resource] / Donna Fluss.
by Fluss, Donna | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York, NY : AMACOM Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.
by Evenson, Renee, 1951- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
by DiJulius, John R, 1964- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Creating value with customers [electronic resource] / editor: Robert M. Randall.
by Randall, Robert M | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.
by Gross, T. Scott | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Delivering knock your socks off service [electronic resource] / Performance Research Associates.
by Performance Associates, Inc | ebrary, Inc. Edition: 4th ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, American Management Association, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
by Bell, Chip R | Zemke, Ron | Zielinski, David | ebrary, Inc. Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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