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Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson ; Cylinder, cover design.
by Woodburn, Diana [author.] | Wilson, Kevin, 1947- [author.] | Cylinder [cover designer.]. Material type:  Book; Format:
available online
 ; Literary form:
Not fiction
Publisher: Chichester, England : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro.
by Reis Pinheiro, Carlos Andre, 1940- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, NJ : Wiley, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer relationship management [electronic resource] : an Emerald guide.
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The co-creation paradigm / Venkat Ramaswamy and Kerimcan Ozcan.
by Ramaswamy, Venkatram [author.] | Ozcan, Kerimcan, 1971- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Stanford, California : Stanford University Press, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The co-creation paradigm / Venkat Ramaswamy and Kerimcan Ozcan.
by Ramaswamy, Venkatram [author.] | Ozcan, Kerimcan, 1971- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Stanford, California : Stanford University Press, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.
by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson ; Cylinder, cover design.
by Woodburn, Diana [author.] | Wilson, Kevin, 1947- [author.] | Cylinder [cover designer.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Chichester, England : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Above the line : how to create a company culture that engages employees, delights customers and delivers results / Michael Henderson.
by Henderson, Michael [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milton, Queensland, [Australia] : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Connect : how to use data and digital marketing to create lifetime customers / Lars Birkholm Petersen, Ron Person, Christopher Nash.
by Petersen, Lars Birkholm [author.] | Person, Ron, 1948- [author.] | Nash, Christopher [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer's new voice : extreme relevancy and experience through volunteered customer information / John McKean.
by McKean, John, 1956- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons, Incorporates, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Unselling : the new customer experience / Scott Stratten.
by Stratten, Scott [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / Andrew Frawley.
by Frawley, Andrew [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe.
by Price, Bill, 1950- [author.] | Jaffe, David, 1963- [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer relationship management using business intelligence [electronic resource] / by Graham R. Sturdy.
by Sturdy, Graham R | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Newcastle upon Tyne : Cambridge Scholars Pub., 2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.
by VanDuinkerken, Wyoma [author.] | Kaspar, Wendi Arant [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The rise of the platform marketer : performance marketing with Google, Facebook, and Twitter, plus the latest high-growth digital advertising platforms / Craig Dempster and John Lee.
by Dempster, Craig [author.] | Lee, John, 1974- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer-centric marketing : building relationships and creating advocates in the age of the consumer / Aldo Cundari.
by Cundari, Aldo [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The wallet allocation rule : winning the battle for share / Timothy L. Keiningham [and three others].
by Keiningham, Timothy L [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church.
by Loeffler, Bruce [author.] | Church, Brian T [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Salesforce essentials for administrators : discover the administration fundamentals and challenges of Salesforce CRM / Mohith Shrivastava.
by Shrivastava, Mohith [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Birmingham, England : Packt Publishing, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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