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Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee.
by Scott, Joel | ebrary, Inc. Edition: 1st ed.Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Indianapolis, IN : Wiley, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Marketing for rainmakers [electronic resource] : 52 rules of engagement to attract and retain customers for life / Phil Fragasso.
by Fragasso, Philip M, 1950- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Maximizing your sales with Salesforce.com [electronic resource] / Edward Kachinske ... [et al.].
by Kachinske, Edward | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston, MA : Course Technology, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The experience effect [electronic resource] : engage your customers with a consistent and memorable brand experience / Jim Joseph.
by Joseph, Jim, 1963- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
by Baron, Steve | Elliott, Dominic | Harris, Kim | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer relationship management [electronic resource] : a global perspective / by Gerhard Raab ... [et al.].
by Raab, Gerhard | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk.
by Bligh, Philip | Turk, Douglas | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Managing contacts with Microsoft Outlook 2007 Business Contact Manager [electronic resource] / Edward Kachinske, Stacy Roach, Timothy Kachinske.
by Kachinske, Edward | Roach, Stacy | Kachinske, Timothy | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston, Mass. : Thomson/Course Technology, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Perception of a difference [electronic resource] : the power in buying, marketing and selling customer care / Wesley Zimmerman.
by Zimmerman, Wesley | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Scottsdale, AZ : WZA, Inc., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon.
by Solomon, Michael R | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.
by Evenson, Renee, 1951- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Rules to break and laws to follow [electronic resource] : how your business can beat the crisis of short-termism / Don Peppers, Martha Rogers.
by Peppers, Don | Rogers, Martha, 1952- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Get noticed-- get referrals [electronic resource] : build your client base and your business by making a name for yourself / Jill Lublin ; with Mark Steisel.
by Lublin, Jill | Steisel, Mark | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Blogging for business [electronic resource] : everything you need to know and why you should care / Shel Holtz and Ted Demopoulos.
by Holtz, Shel | Demopoulos, Ted | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Kaplan Pub., 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The supernova advisor [electronic resource] : crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.
by Knapp, Rob, 1946- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.
by Gross, T. Scott | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The prime solution [electronic resource] : close the value gap, increase margins, and win the complex sale / Jeff Thull.
by Thull, Jeff, 1949- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Strategies that win sales [electronic resource] : best practices of the world's leading organizations / Mark Marone and Seleste Lunsford.
by Marone, Mark D | Lunsford, Seleste E | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn Trade Pub., 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps.
by Roberts-Phelps, Graham | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: London : Hawksmere, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Master data management and customer data integration for a global enterprise [electronic resource] / Alex Berson, Lawrence Dubov.
by Berson, Alex | Dubov, Lawrence | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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