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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.
by Timm, Paul R | ebrary, Inc. Edition: 3rd ed.Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The joyless economy [electronic resource] : the psychology of human satisfaction / Tibor Scitovsky.
by Scitovsky, Tibor | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : Oxford University Press, 1992Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The joyless economy [electronic resource] : the psychology of human satisfaction / Tibor Scitovsky.
by Scitovsky, Tibor | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : Oxford University Press, 1992Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Factors influencing international student satisfaction at private higher institutions in Malaysia.
by Hasan, Lujain Mohammed. Publisher: Kajang: Infrastructure University Kuala Lumpur, 2015Dissertation note: Thesis--Infrastructure University Kuala Lumpur, 2015
Availability: Items available for reference: IUKL Library [Call number: YHF 5 2015 002] (1).
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Managing the customer experience : a measurement-based approach / Morris Wilburn.
by Wilburn, Morris, 1953- [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
by Allen, Danica R, 1959- [author.] | American Society for Quality. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse.
by Strouse, Karen G | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston : Artech House, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.
by Friedman, Monroe | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Prosperity for all [electronic resource] : consumer activism in an era of globalization / Matthew Hilton.
by Hilton, Matthew | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Ithaca : Cornell University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffmann ; sponsored by the WU Vienna University of Economics and Business ; cover design, Atelier Platen.
by Hoffmann, Nicolas, 1983- | Platen, Atelier | Wirtschaftsuniversit�at Wien. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Frankfurt am Main, Germany : PL Academic Research, 2013Copyright date: �2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello.
by Bello, Olayiwola [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: �2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc.
by Szwarc, Paul | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Kogan Page, 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja.
by Taneja, Nawal K | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Burlington, VT : Ashgate, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
by Inghilleri, Leonardo | Solomon, Micah | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Modern analysis of customer surveys [electronic resource] : with applications using R / edited by Ron S. Kenett, Silvia Salini.
by Kenett, Ron | Salini, Silvia | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chichester : John Wiley & Sons, 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Consumer satisfaction [electronic resource] : advancements in theory, modeling, and empirical findings / Alessandro M. Peluso.
by Peluso, Alessandro M, 1978- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bern, Switzerland ; New York : Peter Lang, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
by DiJulius, John R, 1964- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Build for change : revolutionizing customer engagement through continuous digital innovation / Alan Trefler.
by Trefler, Alan [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results / Larry Freed.
by Freed, Larry. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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