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Beyond customer service, revised [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Edition: Rev. ed.Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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E-business in the 21st century [electronic resource] : realities, challenges, and outlook / Jun Xu, Mohammed Quaddus.
by Xu, Jun, Ph. D, 1960- | Quaddus, M. A | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hackensack, NJ : World Scientific, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh.
by Bacon, Terry R | Pugh, David G. (David George), 1944- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or.
by G�ung�or, H�useyin | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Amsterdam : Vossiuspers UvA, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.
by Kandampully, Jay | Fisk, Raymond P | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: [Bradford, England] : Emerald Group Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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How to win friends and influence profits [electronic resource] : the art of winning more business from your clients / David Kean and Chris Cowpe.
by Kean, David | Cowpe, Chris | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Cyan, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne.
by Ballantyne, David | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: [Bradford, England] : Emerald Group Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony.
by DeMoss, Gary | Anthony, Mitch | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn Trade Pub., c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Implementing SugarCRM [electronic resource] / Michael J.R. Whitehead.
by Whitehead, Michael J. R | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Birmingham, U.K. : Packt Pub., 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney.
by Sartain, Libby, 1954- | Finney, Martha I | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Chicago, Ill. : Dearborn Trade, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus.
by Stevenson, Tom, 1943- | Barcus, Sam W | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Join the conversation [electronic resource] : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / Joseph Jaffe.
by Jaffe, Joseph, 1970- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
by Goodman, John A | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer relationship management : concepts and technologies. Francis Buttle.
by Buttle, Francis. Edition: 2nd ed. Publisher: Amsterdam ; London : Butterworth-Heinemann, ©2009Availability: Items available for loan: IUKL Library [Call number: HF5415.5 But] (1). Items available for reference: IUKL Library [Call number: HF5415.5 But] (1).
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Managing the customer experience turning customers into advocates Shaun Smith
by Smith , Shaun | Joe Wheeler. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Financial Times Prentice Hall ; Boston, MA. Pearson Custom Pub., 2002Availability: Items available for loan: IUKL Library [Call number: HF5415.5 SMI] (2). Items available for reference: IUKL Library [Call number: HF5415.5 SMI] (1).
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E-business in the 21st century : realities, challenges, and outlook / Jun Xu, Mohammed Quaddus.
by Xu, Jun, Ph. D, 1960- | Quaddus, M. A. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hackensack, NJ : World Scientific, c2010Availability: Items available for loan: IUKL Library [Call number: HF5548.32 Xu] (1).
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Master data management and data governance / Alex Berson, Larry Dubov.
by Berson, Alex | Dubov, Lawrence. Edition: 2nd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2011Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Ber] (1).
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Strategic customer management [electronic resource] : strategizing the sales organization / Nigel F. Piercy and Nikala Lane.
by Piercy, Nigel | Lane, Nikala | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Oxford ; New York : Oxford University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
by Griffin, Jill | Lowenstein, Michael W, 1942- | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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