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Customer loyalty : how to earn it, how to keep it.
by Griffin, Jill. Material type:  Book Publisher: San Francisco : Jossey-Bass, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Gri] (1).
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Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.
by Rahmat Ismail. Material type: Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
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Customer service : career success through customer satisfaction.
by Timm, Paul R. Material type: Book Publisher: New Jersey : Prentice Hall, 1997Availability: No items available
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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.
by Timm, Paul R | ebrary, Inc. Edition: 3rd ed.Material type: Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Global marketing and consumer decision making [electronic resource] / Kuldeep H. Jobanputra.
by Jobanputra, Kuldeep H | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Jaipur, India : Paradise Publishers, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford.
by Albeanu, Mircea | Hunter, Ian | Radford, Jo | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Farnham, U.K. : Gower, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Researching customer satisfaction & loyalty [electronic resource] : how to find out what people really think / Paul Szwarc.
by Szwarc, Paul | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Kogan Page, 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Looking beyond the runway [electronic resource] : airlines innovating with best practices while facing realities / Nawal K. Taneja.
by Taneja, Nawal K | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Burlington, VT : Ashgate, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
by Inghilleri, Leonardo | Solomon, Micah | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
by DiJulius, John R, 1964- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : AMACOM, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Improving tourism and hospitality services [electronic resource] / Eric Laws.
by Laws, Eric, 1945- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Cambridge, MA : Cabi Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott.
by Scott, Dru | ebrary, Inc. Edition: 3rd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse.
by Strouse, Karen G | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Boston : Artech House, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Prosperity for all [electronic resource] : consumer activism in an era of globalization / Matthew Hilton.
by Hilton, Matthew | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Ithaca : Cornell University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.
by Friedman, Monroe | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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How to win friends and influence profits [electronic resource] : the art of winning more business from your clients / David Kean and Chris Cowpe.
by Kean, David | Cowpe, Chris | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Cyan, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
by DiJulius, John R, 1964- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, c2008Other title: To providing a world-class customer experience.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson.
by Robson, Kevin. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Chichester, U.K. : Wiley, 2013Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rob] (1).
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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.
by Timm, Paul R | ebrary, Inc. Edition: 3rd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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