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Customer connections : new strategies for growth.
by Cole, Paul M | Wayland, Robert E. Material type:  Book Publisher: Boston : Harvard Business School Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Col] (1).
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Customer loyalty : how to earn it, how to keep it.
by Griffin, Jill. Material type: Book Publisher: San Francisco : Jossey-Bass, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Gri] (1).
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Net gain : expanding markets through virtual communities.
by Hagel, John. Material type: Book Publisher: Boston : Harvard Business School Press, 1997Availability: No items available
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Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.
by Rahmat Ismail. Material type: Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
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Customer relationship marketing : get to know your customers and win their loyalty.
by Stone, Merlin | Woodcock, Neil | Machtynger, Liz. Material type: Book Publisher: London : Kogan Page, 2000Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Sto] (1).
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Customer service : career success through customer satisfaction.
by Timm, Paul R. Material type: Book Publisher: New Jersey : Prentice Hall, 1997Availability: No items available
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Customer-driven strategy.
by Wallace, Thomas F. Material type: Book Publisher: Vermont : OMNE, 1992Availability: Items available for loan: IUKL Library [Call number: HD69 Wal] (1).
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Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham; penterjemah Mohd. Rizal Saidin.
by Denham, Jennifer | [Mohd. Rizal Saidin.]. Material type: Book Publisher: Kuala Lumpur : Prentice Hall, 2003Availability: Items available for loan: IUKL Library [Call number: HB31 Den] (1).
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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
by Griffin, Jill | Lowenstein, Michael W, 1942- | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : American Management Association, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey.
by Ross, Alan M | Murphey, Cecil | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson.
by MacPherson, Kim | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Dearborn Trade, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.
by Shuman, Jeffrey C, 1945- | Twombly, Janice | Rottenberg, David, 1946- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch.
by Shonka, Mark | Kosch, Dan | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : Dearborn Trade Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Citizen marketers [electronic resource] : when people are the message / Ben McConnell and Jackie Huba.
by McConnell, Ben | Huba, Jackie | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago, IL : Kaplan Pub., c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer loyalty, retention, and customer relationship management [electronic resource].
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer relationship management [electronic resource] : an Emerald guide.
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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High performance sales organizations [electronic resource] : achieving competitive advantage in the global marketplace / Darlene M. Coker ... [et al.].
by Coker, Darlene | ebrary, Inc. Edition: 2nd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Tactical transparency [electronic resource] : how leaders can leverage social media to maximize value and build their brand / Shel Holtz, John C. Havens ; foreword by Lynne D. Johnson.
by Holtz, Shel | Havens, John C | International Association of Business Communicators | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco, CA : Jossey-Bass, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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